Lokking for some inspiration, challenge or new thinking...
A Fresh Perspective
Our achievements are limited by what we know and who we collaborate with. No-one achieves outstanding success on their own, and yet how often do we seek fresh thinking or challenge our own beliefs,
I hope that my blogs offer you something fresh, challenge what you already know and inspire you to take new actions that will make something new possible.
Future of Hospitality Will Be Won on the Floor, Not with AI
Hospitality has always been a people business. Not in theory.In practice. Guests do not return because of your forecasting model.They return because of how they were made to feel. And yet, across the sector, I see an increasing belief that technology will solve...
Relational Intelligence: How to Measure Culture as a Performance Asset
Introduction The global hospitality industry is at a crossroads. Rising operational costs, slowing RevPAR growth, labour shortages, and increased financing pressures are reshaping the investment landscape. Traditional models of performance—anchored in property...
Reframing Culture as a Performance Asset
Unlocking Extraordinary Returns in Hospitality Investment By Adrian Brown, Hospitality Specialist and Author Executive Summary The hospitality sector faces a more complex and uncertain investment environment than ever before. Traditional ways of measuring performance,...
The Hospitality Report – Future of hospitality business
The Future of Hospitality Business: Unlock Exclusive Insights Before Anyone Else Introduction: The Hospitality Industry Is Changing – Are You Ready? The hospitality industry has always been dynamic, fast-paced, and driven by customer experience. But in 2024, the...
How to improve a hotel business?
5 Ways to Improve Your Hotel Business The hospitality market has become very competitive, with increased costs and a heavier cost burden on guests. When a market becomes more competitive, the opportunities for improving business can become more challenging. This post...
There Is No Need To Rush
For the first time, I have understood what went wrong with the Dove Spa Project. We went too quickly. No one person or organisation was to blame, collectively we just went too fast. But it is only now, through the lens of organisational intelligence, that I truly...
Your #1 Role: Anarchy Avoidance.
This is the unfortunate truth for many founders, owners and leaders in businesses transitioning from one tier of organisation to the next. As the organisation grows and becomes more complex, many executives believe that they need to exert more control over the...
Organising for Uncertainty
A few businesses are thriving and a few are abandoning ship. Most businesses, however, are somewhere in-between. As we approach the post-pandemic era, there are many unanswered questions. You might say there is more uncertainty now than ever before. It is without a...
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