Positive Impact Mapping®
Your people hold the key.
Uncover and enhance the Relational Intelligence (RQ) within your teams and organisation.
A Clear Evidence Based Measurement of Culture
The next wave of operational value creation won’t come from increased capital expenditures or price increases. it will come from organisations that understand, measure, and manage their culture as a performance asset.
Positive Impact Mapping® gives you the visibility and control to do exactly that.
Culture is the heartbeat of every successful organisation — yet it’s often the least measured and least managed performance driver. Positive Impact Mapping® gives leaders the ability to see, understand, and strengthen the human networks that make culture work.
This evidence-based diagnostic reveals how people truly connect, influence, and collaborate — translating relational dynamics into measurable business outcomes. It helps leaders identify their strongest cultural assets, uncover areas of isolation or risk, and design interventions that enhance both wellbeing and performance.
In essence, Positive Impact Mapping® transforms culture from a soft value into a tangible, data-driven performance system — one that directly supports profitability, engagement, and sustainable growth.
Discover :
- How team members collaborate within and across shifts
- How colleagues of different ages and roles relate to one another
- Which employees naturally act as connectors or change champions
- Potential areas of friction, isolation or well-being concerns
- How these insights could guide leadership development, training and internal career progression.
The Problem
Many organisations invest heavily in systems, structures, and financial metrics — yet overlook the relational dynamics that make those systems perform.
Leaders routinely measure what is easy to count — revenue, cost, occupancy, turnover — but not what truly counts: the quality of relationships that underpin collaboration, trust, and resilience.
Culture is too often seen as a soft value, not a performance asset. The result is a disconnect between financial success and the people experience that sustains it.
Without visibility into how teams actually connect and influence one another, organisations risk missing the early signals of disengagement, friction, or isolation that erode performance long before the numbers show it.
The Solution: Positive Impact Mapping®
A relational diagnostic for performance culture.
Positive Impact Mapping® measures and visualises the real human connections that drive communication, trust, and alignment with organisational goals. It replaces assumption with evidence, offering a live view of how relational energy flows across teams, departments, or entire businesses.
Through this process, organisations can:
Identify natural connectors and change champions — those who lift others and shape culture from within.
Detect wellbeing risks or isolation early, enabling targeted and compassionate interventions.
Strengthen collaboration, engagement, and team trust.
Align cultural energy with financial and strategic objectives.
Relational Intelligence is the leading indicator of EBITDA quality.
Positive Impact Mapping® bridges the gap between people and performance, helping leaders translate culture into measurable commercial results.
What Is Positive Impact Mapping®?
A relational diagnostic for business performance.
Positive Impact Mapping® uncovers the informal networks that make work happen — the invisible lines of communication, trust, and energy that shape team culture and results. It helps leaders:
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Identify natural connectors and change champions.
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Spot early wellbeing risks and isolation.
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Strengthen collaboration and cross-team trust.
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Align people’s energy with organisational goals.
When people thrive, business performance excels.
How it Works
A simple, human-centred process:
Diagnostic: A concise, inclusive digital survey invites team members to identify where positive connections and influence exist. The process takes less than five minutes and ensures every voice is heard.
Interpret: Data is visualised into clear, actionable insights that highlight who connects, who influences, and where relational strength or risk lies.
Activate: Together, we design targeted actions to build trust, connection, and capability — and track progress over time through follow-up mapping sessions.
The outcome: clarity, accountability, and continuous improvement.
UK Case Study: Major UK Hotel Operator
A leading UK hotel group operating over 600 properties and employing more than 13,000 colleagues wanted to go beyond standard HR data to understand how their people connect across shifts, roles, and regions.
Over the course of six weeks, 3,500 colleagues participated in the Positive Impact Mapping® diagnostic, each completing a single short question in under four minutes. The resulting visual maps revealed not only patterns of collaboration but also the invisible networks that underpin how work gets done day-to-day.
Key outcomes included:
Identification of internal change champions and natural leaders, strengthening talent development pipelines.
Insights into wellbeing and inclusion, guiding targeted initiatives to reduce isolation and improve engagement.
Greater alignment between team energy, culture, and guest experience, linking relational data directly to performance outcomes.
A strengthened sense of belonging and shared purpose across a dispersed, shift-based workforce.
“Positive Impact Mapping® gave us a clear view of how people connect across the organisation, enabling everyone to grow their capabilities while strengthening the culture as a whole.”
— Director of Talent and People Technology, UK hotel operator
This case illustrates how relational data can transform leadership design, development, and decision-making, turning culture into a measurable source of business advantage.
MOre dteials available on request.
How Positive Impact Mapping® is used to support your organisation and people.
CultureWork
Using Positive Impact Mapping® together, we uncover the interpersonal networks within and between your teams, identifying key influencers and addressing areas of concern.
CultureWork helps you bring teams together in an aligned, cooperative framework that reduces staff turnover, improves collaboration, and delivers exceptional service, creating a cohesive, engaged workforce that elevates your guest experience.
Social Contract
Positive Impact Mapping® helps identify key enablers within your teams, those who spread positive energy and engage others in shared goals.
By creating guidelines to strengthen and protect these connections, you can amplify their impact. The behaviour of any culture is shaped by its social contract, which defines the formal and informal guidelines that influence how people participate and contribute.
Communication and Relationships
Positive Impact Mapping® helps identify areas where communication is strained, enabling you to target specific activities for individuals and pair positive influencers with teams needing more development. With quarterly follow-ups to measure team dynamics, trust, and collaboration, you’ll see improvements in team performance and the guest experience.
Effective communication and strong relationships are at the heart of successful hospitality teams, yet breakdowns between team members and even with guests can lead to inefficiencies, misunderstandings, and diminished service quality. Our workshops help your management teams build new communication structures that foster stronger relationships, creating greater organisational cohesion and alignment.
At the same time, Positive Impact Mapping® highlights individuals who may be isolated or facing well-being challenges, enabling you to develop targeted support and reconnect them with their team.
Ongoing Development
Positive Impact Mapping® is not a quick fix. It’s a living system that evolves with your organisation, continuously measuring Relational Intelligence, which in turn creates the opportunity of continuously improving collaboration, wellbeing, and cultural alignment.
In the hospitality industry, high turnover, inconsistent team alignment, and the constant demand for exceptional guest experiences often create challenges that hinder long-term success. Without a clear structure for development, a platform, your teams can struggle to adapt to change, resulting in disengaged staff and unsatisfied guests. I develop your implementation team, which is involved from the outset, ensuring that positive practices are embedded across your organisation. Positive Impact Mapping® provides ongoing insights for the implementation team , helping to track progress, identify gaps in team cohesion, and strengthen leadership skills. This targeted approach ensures that you can proactively address challenges, align teams, and deliver consistent, high-quality guest experiences now and in the future.
Are You Ready to Take the Next Steps in Elevating Your Hospitality Team and Creating a Positive Culture?
Book a free demo call to discover how Positive Impact Mapping® can transform your workplace dynamics and improve team performance and guest experiences.
Here is what you’ll gain during the call
A live demonstration
I will show you how Positive Impact Mapping® can uncover the informal relationships that are driving success.
Tailored Insights
Discover specific insights to the challenges of high turnover, team disconnect, and guest satisfaction in hospitality.
Answers to your questions
I will answer all of your questions about implementing Positive Impact Mapping® in your organisation and ongoing support.
The best way to see how Positive Impact Mapping® can work for your hotel is to book a demo and see it in action.